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  • Do you customize jewelry?
    Yes, we offer customized jewelry options. You can select designs, materials, and even incorporate special flowers in your pieces.
  • How do I place a custom order?
    You can fill out our customization form on the product page, or reach out to our customer support team with your specific requirements.
  • What materials are used in your jewelry?
    We use high-quality materials, including real flowers preserved in resin, to ensure each piece is unique and long-lasting.
  • Can I use my own flowers for the jewelry?
    Absolutely! We can use flowers you provide, such as from a wedding bouquet or a memorable occasion.
  • How long does it take to make and deliver customized jewelry?
    Customized pieces typically take 7-10 days for creation. Shipping times vary depending on location, but we aim to deliver within 3-5 business days after dispatch.
  • Do you offer international shipping?
    Yes, we do offer international shipping. Shipping fees and delivery times will vary based on the destination.
  • What is your return and exchange policy?
    We offer a 14-day return or exchange policy on non-customized items. Customized items are non-refundable, but we’ll work with you to ensure you’re satisfied with your order.
  • How should I care for my resin jewelry?
    To keep your jewelry in top condition, avoid exposure to water, harsh chemicals, and direct sunlight for long periods.
  • Is it safe to wear resin jewelry?
    Yes, our resin is non-toxic and safe for wearing. Each piece is sealed and polished to prevent any irritation or damage.
  • How can I track my order?
    Once your order is dispatched, you’ll receive a tracking number via email, which you can use to monitor your delivery.
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