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Do you customize jewelry?Yes, we offer customized jewelry options. You can select designs, materials, and even incorporate special flowers in your pieces.
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How do I place a custom order?You can fill out our customization form on the product page, or reach out to our customer support team with your specific requirements.
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What materials are used in your jewelry?We use high-quality materials, including real flowers preserved in resin, to ensure each piece is unique and long-lasting.
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Can I use my own flowers for the jewelry?Absolutely! We can use flowers you provide, such as from a wedding bouquet or a memorable occasion.
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How long does it take to make and deliver customized jewelry?Customized pieces typically take 7-10 days for creation. Shipping times vary depending on location, but we aim to deliver within 3-5 business days after dispatch.
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Do you offer international shipping?Yes, we do offer international shipping. Shipping fees and delivery times will vary based on the destination.
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What is your return and exchange policy?We offer a 14-day return or exchange policy on non-customized items. Customized items are non-refundable, but we’ll work with you to ensure you’re satisfied with your order.
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How should I care for my resin jewelry?To keep your jewelry in top condition, avoid exposure to water, harsh chemicals, and direct sunlight for long periods.
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Is it safe to wear resin jewelry?Yes, our resin is non-toxic and safe for wearing. Each piece is sealed and polished to prevent any irritation or damage.
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How can I track my order?Once your order is dispatched, you’ll receive a tracking number via email, which you can use to monitor your delivery.
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